STORE POLICY
AGE VERIFICATION
Warning
This website is intended for audiences 16 years of age and older. By entering, you confirm that you are at least 16 years old.
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Content Warning
The products sold on this website contain caffeine, which may not be suitable for individuals under the age of 16.
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If you are under 16 years old, please exit the site immediately.
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By clicking "Enter," you acknowledge that you are at least 16 years old and agree to the terms and conditions of this website.
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CUSTOMER CARE
Contact Information
For any questions or concerns regarding your order or our products, please contact us via email at support@buz-in.com.
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Feedback
We aim to resolve any complaints at the first point of contact. However, if you are not satisfied with our response, please submit further details in writing to the above email.
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PRIVACY & SAFETY
Personal Information
We respect your privacy and are committed to protecting the personal information you share with us. We use the information only for the purposes of fulfilling orders, providing a personalised shopping experience, and communicating with you about products, services, and promotions if you have opted to receive these communications.
Data Protection
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Returns and Refunds
Returns
You may return unopened and unused products within 14 days of receipt for a full refund. Products must be returned in their original packaging.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery to arrange for a replacement or refund.
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Refunds
Refunds will be processed within 7 days of receiving the returned item(s) and will be issued to the original payment method.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@buz-in.com.
Shipping and Processing
Processing Time
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Orders are typically processed within 1-2 business days.
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Shipping Methods and Costs
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the shipping method and package weight.
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Delivery Times
Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery within 1-3 business days.
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International Shipping
Currently, we only ship within the Europe. Please check back for updates as we expand our shipping capabilities.
Terms of Service
Website Use
The content on our website is for your general information and use only.
It is subject to change without notice.
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Product Descriptions
We strive to ensure that all products are described accurately; however, errors may occur. If you find a product is not as described, your sole remedy is to return it in unused condition.
Intellectual Property
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All content on this site, including text, graphics, logos, images, and software, is the property of Buz-In LTD or its content suppliers and protected by UK and international copyright laws.
Payment Policy
Accepted Methods of Payment
We accept major credit cards such as Visa, MasterCard, and American Express, as well as payments through PayPal and Apple Pay.
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Security
All transactions are secure and encrypted, and we never store your credit card information.